We’ve packed your delivery specifically for you, based on where you live, what you ordered, how hot it is outside, and how long your box will be in transit. These factors help us determine what box liners we use (you may notice different liners in winter vs. summer if you live in a cool climate!) as well as how many ice packs to include.
We’re constantly evolving our packing procedures to ensure that your box arrives fresh at your door, with refrigerated items still cool to the touch. That said, if you have any doubts about the freshness of your delivery, please don’t hesitate to reach out to our Customer Care team or check out our guidance for how to handle a warm box.