Deliveries can arrive anytime between 8 AM and 9 PM. We can’t schedule exact delivery times, this depends on your local carrier and where you are on their route.
You don’t need to be home to sign for your package, but the carrier may decide whether to leave it unattended. If you have a preferred delivery spot, you can add instructions in the Shipping Details section of your Account Settings.
We use ice packs and insulation to keep your food cold during delivery. While the box stays cold for several hours, it’s best to unpack and refrigerate your food as soon as possible.