If you've recently reached out to our Customer Care Team and haven't heard back within 2 days of reaching out, please check your spam folder. Occasionally, our replies will unexpectedly get sent there. To help prevent this in the future, you can add firstname.lastname@example.org to your contacts, or update the settings to your spam filter.
If you’ve texted us for help and haven’t heard back within 2 days, it’s possible you’ve previously paused SMS notifications from us or that there has been an issue with your carrier. To resume them, or to make sure you’re receiving them, text ‘START’ to (855) 222-5704.
Please also be sure to check your email, as we may have reached out to you that way in the event of our text messages being blocked from your carrier. You can always text ‘STOP’ to pause notifications once you’ve been helped. We're here to help you as soon as we can!