Your meat and seafood should feel cool to the touch and read 40°F or below when checked with a food thermometer. Use the temperature of the food- not the ice packs or the box - as your guide.
If any raw protein is above 40°F when your box arrives, or you’re unsure about any meat or seafood, discard it. We’ll help make things right.
Remember, our ice packs are meant to melt during delivery. It's okay if they’re partly or fully melted when your box arrives.