We're so sorry about that! We want to make it as easy as possible for you to report any issues with your delivery. You can solve this immediately through our self-serve Delivery Help hub.
Web:
Click “Orders” at the top right of your screen. Then, click “Delivered” and select “Help” under the order you need help with. Next, choose the issue with your delivery and follow the steps provided.
App + Mobile browser:
Click on the “Orders” icon at the bottom. From there, select “Delivered,” then select “Help” beneath the order you need assistance with. Next, choose the issue with your delivery and follow the steps provided.
Please note that you can go through self-serve only once for the most recent delivery. If you have multiple issues with your delivery, we’ll help to make things right.