We're so sorry about that! We want to make it as easy as possible for you to report any damaged items. You can solve this immediately through our self-serve Delivery Help hub.
Web:
Click “Orders” at the top right of your screen. Then, click “Delivered” and select “Help” under the order you need help with. Next, choose ‘Damaged item(s)’ and follow the steps provided.
App + Mobile browser:
Click on the “Orders” icon at the bottom. From there, select “Delivered,” then select “Help” beneath the order you need assistance with. Next, choose ‘Damaged item(s)’ and follow the steps provided.
Please note that you can go through self-serve only once for the most recent delivery. If you have multiple issues with your delivery, please reach out to our Customer Care team.