Your safety matters to us, so start by checking the items in your box:
- Anything labeled “KEEP REFRIGERATED” should be 40°F or colder. If you don’t have a thermometer and those items feel warm, it’s best to throw them away.
- If you got seafood and it feels warm, toss it out right away.
- Non-refrigerated produce, pantry, and shelf-stable items should still be okay to eat.
Remember, our ice packs are meant to melt during delivery. It's okay if they’re partly or fully melted when your box arrives.
After you’ve gone through everything, let us know which items had to be thrown out, and we’ll make sure to credit you. And remember, if you’re not sure something is safe to eat, discard it —we’ll be here to help.